Getting Started

Webfirm’s Email Hosting

All Webfirm’s web hosting plans come with basic Email Hosting if you need it. Many of our customers prefer to use professional email solutions like Google’s GSuite (Gmail) or Microsoft’s Office365 (Outlook), but if you just need an entry-level solution, we can help!

This guide will show you how to get started — how to create and access your email accounts, and common problems with your settings that may happen over time.

Quick Email Settings

Account Type: IMAP

Incoming Mail Server:

Username: Your full email address
Password: Your email account password
Incoming Server Port:  993
Incoming Server Encryption:  SSL/ TLS

Outgoing Mail Server:

Username: Your full email address
Password: Your email account password
Outgoing Server Port:  465
Outgoing Server Encryption:  SSL/ TLS
Outgoing Server Authentication:  Yes; Use same settings as incoming

Webmail Updates

We are changing the way we manage your webmail hosting.

Effective as of 18/8/2021, we will be limiting the total capacity of emails that can be sent from our clients email addresses. Do not be alarmed, as these figures are well in excess of the typical usage rates of email traffic being sent across our client base.

For the sake of full transparency, we will notify you whether you have sent an email(s) beyond your sending capacity. A message rejection email will automatically be sent to you detailing whether you’ve exceeded the new daily or minute capacity limitation.

We apologise for any inconvenience this may cause, however these new restrictions have been put in place to improve the responsiveness and performance of our servers. If these new capacity limitations are severely impacting your business, feel free to get in touch with us and we can arrange a new webmail hosting plan that can suit your needs.

Did You Know

You can use Webmail

If all this sounds a bit daunting, the easy way of accessing your email is use Webfirm’s Webmail service, which you can access at All you need is your email address and your password.

Open Webmail


Email Setup Guide

Microsoft Outlook 2016

Creating New Account

  1. Open Microsoft Outlook 2016
  2. In the top left, Click  'File' button  and then  'Add Account' button
  3. In the box that appears
    • enter your new email address into the field provided
    • click the Advanced Options drop-down
    • tick the box next to “Let me set up my account manually”
    • click the blue Connect button.
      Adding email address in Outlook
  4. Under Choose account type, choose the IMAP option
    email account types in Outlook
  5. On the settings screen, enter the settings as shown below and click Connect.
    IMAP account settings in Outlook
  6. A login screen will pop up. Enter your email address and email account password, tick the box to “Save this password in your password list” and then click OK.
    email settings
  7. You should receive a message saying your account setup is complete!

Frequently Asked Questions

How many email accounts can I have on my domain?

How do I get a new email account created?

How do I get an email account removed?

I’ve forgotten my password, how do I reset it?

How do I add my email to my phone?