Getting Started

Webfirm’s Email Hosting

All Webfirm’s web hosting plans come with basic Email Hosting if you need it. Many of our customers prefer to use professional email solutions like Google’s GSuite (Gmail) or Microsoft’s Office365 (Outlook), but if you just need an entry-level solution, we can help!

This guide will show you how to get started — how to create and access your email accounts, and common problems with your settings that may happen over time.

Quick Email Settings

Incoming Server Type:  IMAP
Incoming Server:  imap.webfirm.com
Outgoing Server Type:  SMTP
Outgoing Server:  smtp.webfirm.com
Username:  Your full email address – Eg: name@business.com.au
Password:  Your email account password
Incoming Server Port:  993
Incoming Server Encryption:  SSL/ TLS
Outgoing Server Port:  465
Outgoing Server Encryption:  SSL/ TLS
Outgoing Server Authentication:  Yes; Use same settings as incoming

Did You Know

You can use Webmail

If all this sounds a bit daunting, the easy way of accessing your email is use Webfirm’s Webmail service, which you can access at https://webmail.webfirm.com. All you need is your email address and your password.

Open Webmail

Outlook

Email Setup Guide

Microsoft Outlook 2016

Creating New Account

  1. Open Microsoft Outlook 2016
  2. In the top left, Click  'File' button  and then  'Add Account' button
  3. In the box that appears, enter your new email address in to the box provided, click Advanced Options and then tick the box next to Let me set up my account manually and then click Connect
    Adding email address in Outlook
  4. Under Choose account type, choose the IMAP option
    email account types in Outlook
  5. On the settings screen, enter the settings as shown below and click Connect.
    IMAP account settings in Outlook
  6. A login screen should pop up. Enter your email address and email account password, tick the Save this password box and then click OK.
    email settings
  7. You should receive a message saying your account setup is complete!

Frequently Asked Questions

How many email accounts can I have on my domain?

How do I get a new email account created?

How do I get an email account removed?

I’ve forgotten my password, how do I reset it?

How do I add my email to my phone?